RETURNS

Our policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it.

If you are outside Quebec, please contact us for an agreement at info@petitsminous.ca

Shipping
To return a product, please contact us for an agreement at info@petitsminous.ca

You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Refunds (where appropriate)
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. (delivery charges are non-refundable)

Late or missing refunds (where appropriate)
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at info@petitsminous.ca.

Gifts
If the returned item was identified as a gift when purchased and shipped directly to you, noWe will exchange it for another item of the same value, send us an e-mail at info@petitsminous.ca (return costs apply)

Depending on where you live, the time required to receive your exchanged product may vary.